It is a fundamental principle of all our Charters that:

Landlords will always act in a fair, honest and reasonable way in all their dealings with the tenant.

We have set out clear actions that landlords should take – or ensure that their letting agents take – to put this principle into practice:

  • By replying without delay to any contact from the tenant and taking action to deal with concerns.
  • By giving the tenant telephone numbers and other means of getting in touch and getting repairs done, including in an emergency, especially if the landlord is out of the country.
  • By making sure that the tenant has information about the safe and proper use of the property and any equipment provided, including where to find stopcocks, gas taps, electricity consumer units, etc.
  • By making sure that the tenant knows how to find information about their rights, tenant advocacy services, and what the local council’s Tenancy Relations Service can do to help them.
  • By giving the tenant the reasonable help needed to claim housing benefit.
  • If the property is managed by an agent, the landlord will make sure that they also act in a fair, honest and reasonable way in all their dealings with the tenant.
  • By insuring the building and fixtures, and making clear the tenant’s need to insure their contents.
  • By undertaking not to serve notice as a result of tenants asking for repairs.

ELA has worked from the outset with organisations set up to protect and promote the rights of tenants, and we are pleased to include their details on our website:

The Ethical Landlords Association is unique amongst organisations for landlords in the emphasis we place on the relationship with the tenant.

We have developed Charters at three levels – BronzeSilver and Gold – which set out standards for landlords covering providing security for tenants, keeping rent and additional costs to a reasonable level, providing decent and energy efficient homes, and working for positive tenancy endings.

Useful Links for Tenants

 helps millions of people every year struggling with had housing or homelessness, through their advice, support and legal services. www.shelter.org.uk

 is a tenants union and anti-poverty organising group. www.acorncommunities.org.uk

 campaigns with private renters for professionally managed, secure, decent and affordable privately rented homes. www.generationrent.org